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Frequently Asked Questions

How do I purchase products?

Select your item and any customization options, then complete checkout. If you have specific customizations in mind (like family insignias or text), contact us before placing your order for the best experience.

How long does it take to receive my item?

Each item is handmade to order, so production times vary depending on customizations. We aim to ship standard orders within [2-3 weeks], while customized items may take longer. You will receive an estimated timeline when placing a custom order.

What are the customization options?

We can adapt designs to suit your needs! Options include fabric choice, added insignia, symbols, or specific measurements. Contact us to discuss your vision.

Do you offer any guidance on taking measurements for custom orders?

Yes, we can provide a measurement guide to ensure your custom piece fits perfectly. Just reach out, and we’ll guide you through the process.

What is your policy on refunds or exchanges?

Due to the bespoke nature of our products, all sales are final. However, we’re committed to quality and customer satisfaction. If there’s an issue, reach out within 7 days of delivery, and we’ll do our best to help.

How can I contact customer support?

For inquiries, customization details, or assistance, feel free to reach us through the contact page or via email at [email protected]

Can I request a completely custom design?

Yes! We love helping customers create unique pieces. Contact us to discuss custom designs tailored specifically for your character or event.

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